6th Annual Executive Masterclass program

Key dates:

Melbourne:    Thursday 5 and Friday 6 May 2011
Sydney:          Monday 9 and Tuesday 10 May 2011
Brisbane:       Thursday 12 and Friday 13 May 2011

MASTERCLASS THEMES:

Issues to be addressed

With effective teamwork, we can make health care better and safer for patients and staff. This Masterclass is for leaders and health professionals to look ahead and apply knowledge and ideas about how to get the best performance from their teams. It draws on international and Australian research, and multi-industry experience in teamwork, for improving safety and organisational performance.

 1.    You and your team

How to develop and hone your team skills

We will explore the general physiological and cognitive limitations that can affect team performance and lead to human error.

 2.    Trouble-free collaboration

How to deal with difficult people

We will explore techniques for effective oral communication, including how to minimize the chance of misunderstandings, how to be assertive under adverse conditions, and how to resolve disagreements and de-escalate conflict.

 3.    Your tool box for effective teamwork

How to create and lead dynamic teams

We will explore techniques for effective team communication, the roles of leaders and followers in teams, and how to improve team cohesiveness and workplace performance.

 Masterclass learning outcomes

At the end of the Masterclass you will be able to:

•  Apply new or enhanced team skills to solve workplace problems and improve team performance
•  Create and maintain a dynamic and cohesive team in support of organisational aims
•  Apply skills to improve collaboration and resolve interpersonal conflicts

Learning approaches

The focus in the Executive Masterclass series is to use the most relevant and useful research evidence and to apply the best initiatives to improve care. We aim to make the program work for you, and for you to have a wide range of strategies to tackle the big issues. The program is strongly interactive and inclusive. As in past years we will build up to the program by releasing pre-reading materials in advance and discussing preparatory issues with you and your team to maximise the learning value of the program.

 MASTERCLASS PRESENTERS:

Professor Jeffrey Braithwaite is Foundation Director of the Australian Institute of Health Innovation, Head of the Centre for Clinical Governance Research in Health at UNSW.  An organisational psychologist by background, he has researched and published widely on health policy and the organisational aspects of health care and is internationally recognised for his work.  He has published more than 300 scientific papers in the health services and medical literature, including in the British Medical Journal, the Lancet, Journal of Managerial Psychology, Social Science & Medicine, Journal of Health Services Research and Policy, Organisation Studies, Quality & Safety in Health Care and Health Services Management Research. His recent book is “Culture and climate in health care organisations”, published by Palgrave Macmillan in 2010.

Robyn Clay-Williams has a 24 year background in the Royal Australian Air Force, where she worked as an engineer, test pilot, flight instructor and aviation team skills instructor. She spent 5 years in collaboration with Lockheed Martin Aeronautical Systems Company in the US, conducting engineering development, experimental flight test and evaluation on the new C130J transport aircraft to ensure that it met RAAF requirements in regard to operational efficacy, flight safety and human factors engineering. She was the operational advisory member on the Australian Defence Force board that introduced contemporary 5^th Generation Crew Resource Management training into military aviation. She has recently completed a PhD translating aviation team skills training to health care, and has spent the last three years teaching aviation-based team skills to frontline healthcare workers.

All details to be found at: http://www.achs.org.au/ExecMasterclass2011/